Bengkel Support Ticketing System (STS)
Bertempat di Bilik Gemilang, BTPN Johor satu taklimat 3 dalam 1 telah dijalankan. Bengkel ini merangkumi Support Ticketing System (STS), Pemantauan Penggunaan ICT Sekolah dan laman web rasmi PPD JB
Pemantauan Penggunaan ICT Sekolah
Laman web : http://ssqs.moe.edu.my
SSQS untuk tahun lepas 364 buah sekolah dari 400 sekolah telah mendapat 3 bintang ke atas. Tahniah. Menteri pun nak kalau boleh tahun 2010 semua sekolah dah dapat 3 bintang ke atas. SSQS dengan Pemantauan Penggunaan ICT Sekolah adalah dua benda yang berbeza walaupun ianya pakai tapak yang sama.
Pemantauan Penggunaan ICT Sekolah akan dijalankan 3 kali setahun
1. 22 Februari - 13 Mac
2. 15 Jun - 3 Julai
3. 14 Sept - 2 Oktober
Skop data
PAK, Makmal Komputer, Schoolnet, Perisian kursus dan PPSMI.
Laporan dicetak dan disahkan oleh guru besar dan hantar 1 salinan ke PKG, 1 salinan sekolah dan 1 lagi salinan di makmal komputer.
Bermula bulan April, 728 orang akan terlibat dalam program kursus pembestarian. Setiap sekolah akan hantar 2 wakil.
Support Ticketing System (STS)
Bermula 2009, kita akan mula menggunakan sepenuhnya sistem STS. Ticketing sistem cam smart school dedulu.
PKG tidak akan menyelenggara peralatan yang tiada borang harta modal.
PKG juga hanya akan selenggara peralatan tahun 2005 ke bawah.
Yang selainnya masih di dalam jaminan, panggil vendor untuk selengara.
Jenis peralatan yang diselenggara
1. Server
2. PC
3. Notebook
4. Printer laser
5. Printer dot matrik - CM sahaja
6. Projektor - CM sahaja
Melibatkan peralatan yang tidak tersenarai contohnya switch. Ini semua atas budi bicara PKG. Hanya perlu call PKG sahaja, jangan masukkan ke dalam sistem
kalau tak nanti kena reject jer
Untuk tahun 2009, penyelenggaraan ini hanya untuk sekolah harian biasa sahaja
2010 barulah semua sekolah terlibat
Vendor - central kontrak - dijangka bermula Mac 2009
Keutamaan mengikut program makmal komputer, ppsmi dan pusat akses terlebih dahulu.
Laman web : http://sts.moe.edu.my
PKG juga hanya akan selenggara peralatan tahun 2005 ke bawah.
Yang selainnya masih di dalam jaminan, panggil vendor untuk selengara.
Jenis peralatan yang diselenggara
1. Server
2. PC
3. Notebook
4. Printer laser
5. Printer dot matrik - CM sahaja
6. Projektor - CM sahaja
Melibatkan peralatan yang tidak tersenarai contohnya switch. Ini semua atas budi bicara PKG. Hanya perlu call PKG sahaja, jangan masukkan ke dalam sistem
kalau tak nanti kena reject jer
Untuk tahun 2009, penyelenggaraan ini hanya untuk sekolah harian biasa sahaja
2010 barulah semua sekolah terlibat
Vendor - central kontrak - dijangka bermula Mac 2009
Keutamaan mengikut program makmal komputer, ppsmi dan pusat akses terlebih dahulu.
Penggunaan STS
Laman web : http://sts.moe.edu.my
Log masuk sistem menggunakan user dan password yang telah diberikan oleh PKG
Kalau lupa rujuk PKG
Untuk membuat log ticketing
Pilih services --> ticketing
biar priority pada medium sahaja
Pilih category
Title masukkan yang paling senang difahami contohnya Monitor terbakar, Motherboard PC Makmal rosak
Pada bahagian Problem description masukkan 5 perkara wajib seperti pada gambar di atas
cth
1. Bil/perkakasan : 1 laptop
2. Jenama/Model : Lenovo
3. Nombor Daftar Harta Modal : DHM/2002/PPSMI/02
4. Lokasi : Bilik PPSMI
5. Masalah : Karang dengan terperinci la apa yang berlaku
1 item sahaja untuk satu ticket
File tu boleh la haplod gambo bender bermasalah tu
dah siap post
Sebelum tu pastikan
borang kutipan data kewpa 2 untuk setiap peralatan diisi
borang harta modal semua lengkap
Cartaaliran kerja
1. Personal sekolah masukkan ticket
Log ke sistem untuk memasukkan ticket
Selepas itu fotostat sekali borang harta modal dan hantar ke PKG
2. Follow-up dari PKG
Melalui STS
3. Pengesahan dari BTPN
4. Urusan pembetulan oleh Vendor
5. Siap repair
Test run, tunggu lam 2-3 hari, kalau ok baru close
Bulan April akan digunapakai sepenuhnya
Pilih services --> ticketing
biar priority pada medium sahaja
Pilih category
Title masukkan yang paling senang difahami contohnya Monitor terbakar, Motherboard PC Makmal rosak
Pada bahagian Problem description masukkan 5 perkara wajib seperti pada gambar di atas
cth
1. Bil/perkakasan : 1 laptop
2. Jenama/Model : Lenovo
3. Nombor Daftar Harta Modal : DHM/2002/PPSMI/02
4. Lokasi : Bilik PPSMI
5. Masalah : Karang dengan terperinci la apa yang berlaku
1 item sahaja untuk satu ticket
File tu boleh la haplod gambo bender bermasalah tu
dah siap post
Sebelum tu pastikan
borang kutipan data kewpa 2 untuk setiap peralatan diisi
borang harta modal semua lengkap
Cartaaliran kerja
1. Personal sekolah masukkan ticket
Log ke sistem untuk memasukkan ticket
Selepas itu fotostat sekali borang harta modal dan hantar ke PKG
2. Follow-up dari PKG
Melalui STS
3. Pengesahan dari BTPN
4. Urusan pembetulan oleh Vendor
5. Siap repair
Test run, tunggu lam 2-3 hari, kalau ok baru close
Bulan April akan digunapakai sepenuhnya
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